Hello there, Lovebugs! It's your girl Mackgurl here with another installment of my WHO ARE YOU? series. Today's guest is "P". She has agreed to let us take a quick peak into well, who she is and what she does.
Mackgurl: Hi P. Thank you so much for agreeing to sit with me today and for letting the Blogosphere take a peak into your life.
P: My pleasure.
Mackgurl: So P, tell us a bit about what you do...for work...I mean if you want to give us the 411 on some stuff you do in your free time, I'm happy to hear it LOL
P: LOL hmmm well, I have been working in the medical field for about 15 years now and my current job title is Patient Navigation Associate.
Mackgurl: Oooh so you're like a human GPS for patients.
P: LOL I never thought about it like that but yes, I suppose so. I meet and greet patients and visitors in a kind and compassionate manner. I assist them physically - if they are in need of wheelchair assistance - and verbally with directions to their appointment locations, department or even where to go for coffee and food.
Mackgurl: WOW! So you're the lady with ALL the answers. Good stuff!
P: HAHA I don't know if I would say ALL of the answers but I will definitely do my best to make sure you get the most accurate information needed. I also train and work with our volunteers to ensure they are familiar with and current on procedures and policies. A key part of this is to make sure they are comfortable with talking to our patients. Talking to patients and visitors helps to establish a relationship. Even this brief connection is a great way to provide excellent customer service.
Mackgurl: You're right! That does make for A-1 customer service. Your job sounds like an important one - tell me, what do you like most about what you do?
P: I would say meeting new people and providing assistance to those in need. I love to put a smile on someone's face.
Mackgurl: I know the feeling lol. Ok now would you say there's anything that you don't like about what you do?
P: Hmm...nothing much about WHAT I do but maybe WHEN I do... for instance working on weekends and holidays. You don't know for sure when or if you're going to get a break. I understand though - patient care does not stick to a regular schedule.
Mackgurl: True true...Well thank you so muchfor taking the a quick moment to speak with me today and for letting us get a glimpse of what you do.
P: It was my pleasure, Mackgurl.
Mackgurl: Before I really let you go back to patient GPSing, lol...I have to ask you my favorite question of all of the questions - WHO ARE YOU?
P: I am a mother of 3 kids that I love so much. I'm a wife who enjoys being married and has been married for about 13 years now. I am a baker, a sister, a singer, a dancer. I enjoy dressing up and changing my look from time to time. I am a church-going woman, a woman who enjoys helping those in need. I am a woman who loves life.
And just like that, guys and dolls, another installment of my WHO ARE YOU? series is complete. If you are interested in letting us know about you, what you do, what makes you, well YOU, send me and email. I'm looking forward to asking you, WHO ARE YOU?
Mackgurl: Hi P. Thank you so much for agreeing to sit with me today and for letting the Blogosphere take a peak into your life.
P: My pleasure.
Mackgurl: So P, tell us a bit about what you do...for work...I mean if you want to give us the 411 on some stuff you do in your free time, I'm happy to hear it LOL
P: LOL hmmm well, I have been working in the medical field for about 15 years now and my current job title is Patient Navigation Associate.
Mackgurl: Oooh so you're like a human GPS for patients.
P: LOL I never thought about it like that but yes, I suppose so. I meet and greet patients and visitors in a kind and compassionate manner. I assist them physically - if they are in need of wheelchair assistance - and verbally with directions to their appointment locations, department or even where to go for coffee and food.
Mackgurl: WOW! So you're the lady with ALL the answers. Good stuff!
P: HAHA I don't know if I would say ALL of the answers but I will definitely do my best to make sure you get the most accurate information needed. I also train and work with our volunteers to ensure they are familiar with and current on procedures and policies. A key part of this is to make sure they are comfortable with talking to our patients. Talking to patients and visitors helps to establish a relationship. Even this brief connection is a great way to provide excellent customer service.
Mackgurl: You're right! That does make for A-1 customer service. Your job sounds like an important one - tell me, what do you like most about what you do?
P: I would say meeting new people and providing assistance to those in need. I love to put a smile on someone's face.
Mackgurl: I know the feeling lol. Ok now would you say there's anything that you don't like about what you do?
P: Hmm...nothing much about WHAT I do but maybe WHEN I do... for instance working on weekends and holidays. You don't know for sure when or if you're going to get a break. I understand though - patient care does not stick to a regular schedule.
Mackgurl: True true...Well thank you so muchfor taking the a quick moment to speak with me today and for letting us get a glimpse of what you do.
P: It was my pleasure, Mackgurl.
Mackgurl: Before I really let you go back to patient GPSing, lol...I have to ask you my favorite question of all of the questions - WHO ARE YOU?
P: I am a mother of 3 kids that I love so much. I'm a wife who enjoys being married and has been married for about 13 years now. I am a baker, a sister, a singer, a dancer. I enjoy dressing up and changing my look from time to time. I am a church-going woman, a woman who enjoys helping those in need. I am a woman who loves life.
And just like that, guys and dolls, another installment of my WHO ARE YOU? series is complete. If you are interested in letting us know about you, what you do, what makes you, well YOU, send me and email. I'm looking forward to asking you, WHO ARE YOU?
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